Job Description

Job Description
We are seeking a motivated and enthusiastic Call Center Assistant Trainee to join our team. As a Call Center Assistant Trainee, you will be responsible for managing customer calls and maintaining structured data in spreadsheets. This role offers an excellent opportunity to develop your communication and organizational skills while contributing to exceptional customer service.

Key Responsibilities
- Answer incoming customer calls promptly and professionally, addressing inquiries, providing information, and resolving issues to ensure customer satisfaction.
- Document all customer interactions accurately and comprehensively in designated spreadsheets or CRM software.
- Categorize and tag calls for easy reference and analysis, aiding in the development of insights for process improvement.
- Collaborate with team members and supervisors to handle more complex customer inquiries and escalations effectively.
- Continuously update and maintain customer databases with accurate and relevant information.
- Assist in monitoring call center metrics, such as call volume, response time, and customer feedback, and contribute ideas for enhancing efficiency and quality.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Adhere to established call center procedures and guidelines to ensure consistent service delivery.
- Strive to achieve personal and team targets for call handling and customer satisfaction.

Qualifications
- High school diploma or equivalent; college education is a plus.
- Strong verbal communication skills and a friendly, customer-oriented demeanor.
- Excellent organizational skills with the ability to multitask and manage time effectively.
- Proficiency in basic computer applications, including spreadsheet software (e.g., Microsoft Excel, Google Sheets).
- Attention to detail and accuracy when documenting customer interactions.
- Ability to remain calm and professional under pressure and when handling challenging customer situations.
- Willingness to learn and adapt to new processes and technologies.
- Previous customer service experience is advantageous but optional.

Skills Required

• English Fluency