Job Description

As a Restaurant Onboarding Specialist, you will play a crucial role in the onboarding of our new restaurant partners onto our platform. You will focus on working closely with our independent restaurant partners, sales and restaurant support teams to provide a welcoming and customer centric experience for our new partners and customers

All about the role:
In this role, we're counting on you to:

• Proactively assist with restaurant enquiries during their onboarding process with exceptional customer service via outbound and inbound calls and emails.
• Effectively communicate with new restaurant partners to ensure the details of their listing and menu are 100% correct.
• Provide support for our restaurant partners during their onboarding process.
• Execute an onboarding approach which leaves our restaurant partners excited to embark on their journey with Koolaa, armed with all the information they need and set up for success.
• Work closely and collaboratively with our internal IT team
• Communicate effectively with other departments to proactively prevent errors throughout the onboarding process.
• Assist our sales team to close the gap with restaurant acquisitions.
• Ad hoc projects around the onboarding experience.
Ready to take the lead? Here is what we need from you:
• Excellent customer service skills with a passion to deliver high quality customer service at all times.
• Excellent verbal and written communication skills with the ability to explain complicated concepts in an easy to understand manner.
• Comfortable working at a fast pace and time sensitive role
• A confident self starter who enjoys using their own initiative.
• A positive and proactive approach to working with our restaurant partners, quickly addressing their needs and ensuring any challenges are resolved swiftly.
• Knowledge of logo, posters design and social media marketing 
• Ability to self manage and problem solve.
• Strong attention to detail and ability to manage expectations.
• Ability to work both independently and in a team environment
• Exceptional organisational skills
• Ability to adjust to changes in procedures when needed.

Please e-mail or WhatsApp a detailed CV, including the names and contact details of two non-related referees, to reach us within 7 days of this advertisement, indicating the post applied to.

Email: hr@maestrois.com

Skills Required

• Adobe Illustrator
• Adobe Photoshop
• Data Entry
• MS Office